Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return

Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at fengwo0981@outlook.com. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back without a prior return request will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or you received the wrong item so we can evaluate and make it right.

Exceptions / non-returnable items

Certain items cannot be returned: perishable goods (food, flowers), custom/personalized products, personal care items (beauty products), hazardous materials, flammable liquids, or gases. Returns on sale items or gift cards are not accepted. If unsure, contact us first.

Exchanges

The fastest way to get what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.

European Union — 14 day cooling-off period

If goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition it was received, unworn, with tags, and in its original packaging. Receipt or proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Banks or card companies may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at fengwo0981@outlook.com.